Frequently Asked Questions

Aarogya Labs is a healthcare platform that provides convenient home lab test booking and comprehensive health checkup packages. We partner with NABL-accredited laboratories to deliver accurate results with professional home sample collection.

Aarogya Labs offers certified lab testing, home sample collection, fast report delivery, and competitive pricing. Our partner labs are NABL/CAP/ISO accredited, ensuring reliable and accurate results.

Yes, all our tests are conducted at NABL/CAP/ISO accredited laboratories following strict quality control standards. We ensure accurate and reliable results for all our customers.

Choose your preferred date and time slot while booking. A trained healthcare professional will visit your home to collect samples safely and hygienically. The process takes 10-15 minutes.

For certain tests (like lipid profile, glucose), you may need to fast for 8-12 hours. We'll send specific instructions via SMS/email after booking. Wear comfortable clothing for easy vein access.

Yes, you can reschedule your appointment up to 24 hours before the scheduled time. Contact our support team or use the reschedule option in your booking confirmation.

Most test results are available within 24-48 hours after sample collection. Some specialized tests may take longer (up to 72 hours). You'll receive an SMS/email notification when reports are ready.

Reports are delivered digitally via email and SMS. You can also access them through our secure online portal. Hard copies can be requested for an additional fee.

If your results show abnormalities, we recommend consulting a healthcare professional. Many packages include doctor consultation options, or you can share your reports with your regular physician.

We offer comprehensive Thyrocare packages including Aarogyam 1.1, 1.3, A, B, and C, covering cardiac health, diabetes, thyroid function, liver/kidney health, vitamins, and more.

Yes, we regularly offer promotional discounts on our health packages. Check our website or contact us for current offers. Senior citizens and corporate groups may be eligible for additional discounts.

Yes, we can customize packages based on your specific health needs. Contact our health advisors to discuss your requirements and create a personalized testing package.

We accept all major payment methods including credit/debit cards, net banking, UPI, wallets, and cash on delivery. All payments are processed through secure gateways.

You can cancel your booking up to 24 hours before the scheduled collection time. Refunds will be processed within 5-7 business days, subject to cancellation charges as per our policy.

Refunds are processed for cancellations made 24+ hours before appointment time. Sample collection charges and processing fees are non-refundable. Contact support for refund-related queries.

You can reach our support team via phone (+91 99990 123456), WhatsApp, or email. Our health advisors are available Monday-Saturday, 9 AM to 7 PM.

Some packages include teleconsultation with doctors. For detailed medical consultation, we recommend sharing your reports with your regular healthcare provider or visiting a clinic.

Our customer support is available Monday-Saturday, 9 AM to 7 PM. Emergency support is available during business hours. Sample collection is scheduled between 7 AM to 7 PM.